Philips Lifeline fosters dynamic support systems that bring seniors, family caregivers, and doctors together in a holistic framework of physical and emotional security. Philips Cares is a personal and digital care experience that helps people give each other the time, attention, and care they need at every stage of the aging journey. Philips Cares enables care circles to stay in touch, to share relevant information about their older loved ones, and see interactions with the Lifeline service. Philips understands that many people can make up a care circle, and therefore aims to ease the stress and burden on all those involved. Products such as fall detection pendants and home medical systems merge advanced medical technology with dedicated human support, creating clear channels of communication across caregivers’ circles. This blend of GPS emergency location detection and cross-channel coordination has empowered more than 7 million users and earned Philips positive reviews and registration with the FDA.
Seniors with health challenges who want to remain living independently
Adult children who want peace-of-mind when it comes to their parents
Caregivers working within a network of family and health professionals
- Instills confidence and security by bringing caregivers and healthcare providers together
-North America-based Trained Care Specialists available 24/7/365
-FDA registered at-home only or mobile options
-Customer support via phone or chat
- No customer support email address
-Requires AT&T phone signal
All of Philips Lifeline’s medical alert systems offer its users reliable help at the push of a button. One of the best parts about the service is that you’re able to customize your care plan according to your needs, health, and independence. This lets spouses, children, and caregivers, remain in control by choosing how the medical device wearer will get help when the button is pressed. You can choose a neighbor, family member, caregiver, or have Lifeline dispatch emergency services. The alert service is fast and reliable, and on average puts the wearer in touch with a trained care specialist in less than 12 seconds. The 3 redundant response centers are North America-based, offer multilingual support, and is available to assist 24/7/365. The button can be pressed for anything, whether it’s a house fire, medical emergency, or even if the wearer is locked out of their house.
Philips Lifeline monitoring service includes the following features:
Customized care plan
Highly-trained and dedicated Care Specialists
North America-based Response Centers
Multilingual support - over 200 languages
Philips Lifeline’s wearable products offer users an extra level of confidence, as they can feel comfortable leaving the house knowing that someone is available to help if and when needed. The pendant offers extra protection and monitoring, with its AutoAlert smart sensors for fall detection. If a fall is detected, the response center gets alerted instantly, even when the help button isn’t pushed. Lifeline's mobile solutions use five locating technologies; including GPS which makes it easy for the trained care specialists to locate the customer quickly.
Features vary depending on the service selected. To find the right product, you will first need to decide if you want a system for use only in the home, or at home and while you are on-the-go.
HomeSafe is meant for individuals who spend the majority of their time at home. It comes with a wearable pendant or wristband and provides wearers with a feeling of security in and around their home. It gives them more confidence doing daily tasks like stepping out of the shower or walking up and down stairs.
It has a wide range so it can send alerts from anywhere within the house, and has two-way voice communication so you can speak directly with a Trained Care Specialist. The pendant is sleek and modern looking, waterproof, lightweight, and comes with a long-lasting battery. For an added layer of protection, HomeSafe with AutoAlert has all of the features of the standard HomeSafe system plus AutoAlert, their proprietary fall detection technology.
GoSafe 2 is meant for people who spend a lot of time outdoors or on-the-go. It provides the same monitoring capabilities as HomeSafe, but is GPS enabled and there is no base station to worry about. GoSafe 2 is light-weight so it’s never uncomfortable to wear, and can be worn at all hours of the day. It includes AutoAlert fall detection, GoSafe has 5 locating technologies to allow the response center or medical personnel to quickly identify your location and send help.
Setting up Philips Lifeline’s medical alert systems is fast and easy. Both HomeSafe can be used for home with landlines or with good cellular connectivity, and GoSafe 2 is for use in homes with good cellular connectivity, as there is no communicator. To set up HomeSafe through your home phone line, all that’s needed is a power outlet and a phone jack. You will then need to:
Choose a location for the device
Plug in the power cord
Plug the phone cord into a wall jack
Connect your phone to the communicator
Run a test call, and you’re done
To set up the device using a cellular network, you’ll have to order the Lifeline wireless communicator, which connects to the AT&T cellular network. All you do is plug your communicator’s power cord into a wall outlet, and you’re good to go.
For GoSafe 2, all you'll need to do is press the button to activate the service once you receive it. Nothing plugs in, except when you need to charge the button.
$44.95 per month
$54.95 per month
$29.95 per month (landline)
HomeSafe with AutoAlert
$44.95 per month (landline)
Philips Lifeline’s most basic medical device is GoSafe 2. The device costs $44.95 per month, plus a one-time fee of $99.95 for the device itself. Lifeline's home-based device, HomeSafe Standard, costs $29.95 per month for a landline connection and $41.95 per month for a cellular connection, and has a one-time activation fee of $50, but often, that fee can be waived. Lastly, HomeSafe with AutoAlert costs $44.95 per month with a landline connection and $56.95 per month with a cellular connection, and has a one-time activation fee of $50.
There is also a one-time $19.95 shipping cost for all products, as well as an option to pay $99.00 for a Philips technician installation. As far as returns, if your order has already shipped, you may have to pay a $50 restocking fee. Philips Lifeline offers month to month billing, and doesn't require long-term contracts.
If you have any questions regarding Philips Lifelines products or services, you can visit the support page on the website. You will find guides with illustrations and detailed instructions on setup, operation, and device troubleshooting. There are also specific pages for billing support and shipping and returns. Philips Lifeline also has an informative blog, downloadable tips and guides, and informative videos. If the guides don’t answer your questions, you can reach out to the customer support team by phone or live chat. You can also fill in an online form and a representative will respond within 1-2 business days.
Philips’ products transcend their materials. Though made with state-of-the-art materials and cutting-edge technology, the medical alerts are mere links in a chain of support and communication that keeps everyone from caregivers to doctors connected for and invested in the wellbeing of seniors and others with health problems. The devices themselves are sleek, modern looking, and provide autonomy and independence for the wearer. The company values its customers and aims to assist them as much as possible. It does this through its quality customer support team and multilingual, 24/7 response center.
Philips Lifeline was founded in 1972 when gerontologist, Andrew Dibner, Ph.D., came up with the idea for an emergency response system. After the company joined forces with Royal Philips Electronics in 2006, it grew to become a global and industry leading medical device provider. It emphasizes a customer-first mentality and constant innovation.