Medical Care Alert Review

Perfect for seniors concerned about specific medical needs

Medical Care Alert are a small company with a big reputation. They provide three solutions for medical care systems, one for those less mobile, one for voice conversation at home and outside, and one mobile solution which works nationwide. All three of these are reasonably priced and allow you or your loved ones to have one push access to EMT trained staff who have your medical profile on screen and the details to get the help you need. 

Best For:  Best for seniors with specific medical needs

Medical Care Alert Highlights

  • EMT certified monitoring staff
  • 30-day risk free trial
  • You create a personal medical profile on sign up


  • US based support
  • Additional support for deaf and hearing impaired
  • Free lockbox with annual plan
  • Nationwide range with GPS solution with AT&T


  • No smoke/fire/CO detection
  • Fall detection incurs an extra fee

Monitoring Services

Medical Care Alert has a state of the art 40,000 sq foot HQ in New York State as well as a second center in California. Both are fully functioning so if one encounters any problems the other can seamlessly take over. The facility is custom-designed and is UL-certified to ensure the highest standards of excellence in customer service and performance. It is highly secure and protected by video surveillance, as boasts continually upgraded biometric access controls and fail safes for any situation. The staff members are all EMT certified which means they can handle a medical emergency and know how to assess a patient, SIA certified by completing a six week course by the Security Industry Association and have years of experience in two way medical alert monitoring. Medical Care Alert also has Spanish speaking operators for those who need. There is even additional support available for the deaf and hearing impaired and staff members will stay on the line with you until help arrives, a caring extra feature not found everywhere.

Monitoring Services

Medical Care Alert has three options: “Home”, “Home and Yard” and “Home and Away”.

“Home” is a simple at home system for those who aren’t too active. It has a great range of up to 1,000 feet so is perfect for seniors to make the most of the space in their home, without worrying about an emergency situation. With the annual plan, you will get two buttons which can be worn as a pendant, wristband or on a belt which has a clear and simple button to press if you need help. The button will signal the base station, which has a powerful microphone and speaker so you can talk to the monitoring staff wherever you are at home without needing to shout. You are also given a lockbox which is a safe way to allow emergency service personnel entry to your home.


“Home and Yard” is a similar system, but involves a powerful voice pendant which can be worn within 600 feet of the base station. The pendant is water resistant so can be worn in the shower, has voice alerts for low battery and automatically tests itself every 13 hours so you never have to worry that it isn’t working. You can even use it to answer the phone. The base allows for up to 4 pendants or buttons, so you can cover your spouse or anyone else under the same roof at a price of $5 per extra pendant. You can add fall detection solutions for just $10 per month to either of these.



“Home and Away” is the final option. It is a mobile solution for those who live an active lifestyle but want the added security if an emergency happens. The mobile system works through GPS powered nationwide by AT&T and includes everything you need, including 2-way voice pendant technology and fall detection, along with location services so emergency services can find you even if you don’t know where to send them. Along with your personal medical profile which you create on sign up, this is a powerful solution to any medical emergency. 

Installation Process


Some companies charge an installation fee for them to send ‘experts’ to come and set up your medical alert system. The truth is that in 9 out of 10 cases even the elderly user can set up the system themselves as it merely involves plugging the base unit into a phone socket and the plug into an electrical outlet. Once this is done, you can self-test by pressing the help button.

When you are ready to buy a system, all you need to provide is the name, address and phone number of the user so that Medical Care Alert can send the product to them. You also will provide a few names of emergency contacts like neighbours, friends or family members who can be called in an emergency instead of or as well as emergency services. You complete your personal profile which will give medical information, special instructions and a lockbox code if applicable. This is where you include payment information as well. You can start this process either by phone or online, and your equipment can be shipped same day. 

Contract & Fees

The main medical alert system on offer is the Home System which starts at $27.40 for an annual plan. It’s worth signing up to the annual plan and receiving the cheapest price because there are no cancellation fees if you want to return your equipment at any time. Any pre-paid money will be returned to you. You can add the Auto Fall Fall Detection pendant for an extra $10 per month, and if you don’t have a landline you can add a Cellular Module for $5 per month.

Home and Yard is the same protection but with use of the portable and waterproof pendant, which starts at $32.04 per month. An extra pendant or wall button is just $5 per month.

The Home and Away plan gives you the same security nationwide with AT&T and is just $36.62 per month.

No matter which plan you choose, there will be a lifetime guarantee on that price, as well as no activation or setup fees, or cancellation fees whatsoever. The 30 day risk free trial means that you can return all equipment at no cost as long as you try it out. If your equipment is sent back untested, there will be a $50 one-time fee. 

Help & Support

Medical Care Alert really make customers feel important, and are happy to answer any questions you might have about their systems and use. They have live chat available on the website, as well as email support and phone support during working hours, and a comprehensive FAQ section.


They break down their pricing into transparent monthly and annually costs, and include plenty of freebies like a lockbox and free spousal cover. Medical Care Alert encourage you to get in touch by social media or from the website directly. 


Medical Care Alert would be a good system for anyone elderly or living alone who is nervous about a medical emergency. However, with the EMT trained staff and the personal medical profile you fill in on sign up, you can see why it attracts those who have more specific medical needs to give them peace of mind both at home and on the move. 

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