● Popular name in the industry
● Calls answered in average speed
● Intruder support and prevention
● In-house monitoring center
● CO/Smoke/Fire detection services
● No returns
● Small pendant to base range of 150 feet
● Expensive fees and long contracts
● No fall detection available
Life Alert's monitoring center is UL certified which means it has been through rigorous testing to make sure the safety levels are of a high standard, and it also means they are continually checked for excellence. Monitoring is 24 hours a day and 7 days a week so your loved ones can always find help when they need it. Calls are answered in under a minute. Although the cost is higher than average, the staff members do stay on the line until help arrives which is good practice and can help you with peace of mind that you and your loved ones will have all the help and support they need in an emergency.
Additional monitoring services are available including smoke and fire, and Carbon Monoxide (CO). These are useful especially for seniors who may fall into a deep sleep and be unaware of dangerous fumes in their home.
Life Alert is perfect for medical emergencies in the home. At the push of a button, you are through to trained experts who are able to reach and dispatch emergency services in minutes. They will even stay on the phone with you until help comes. The range from pendant/wristband to base is around 150 feet, which makes it best suited to those with a small home or who are not too active. The back up battery life is 48 hours, which is great in case of a power outage. You can buy an additional help button for another member of the family under the same roof for a one-time fee of $49. Life Alert also have a portable 911 option for when you leave the house which connects you with emergency services at one push. You can download the LifeAlert app from the iOS or Android store which lets you use your own cell phone to be connected to Life Alert at all times.
Life Alert Mobile gives you the security of being one button away from Life Alert specialists wherever you are. We love that the GPS option will never run out of battery with a 10 year battery life, and works anywhere nationwide at the push of one clear button to get you the help you need.
Life Alert offers some extras we haven’t seen in many other medical alert solutions. One example is Home Intrusion protection. If you press for help on hearing an intruder in your home, a trained representative will announce that they are being recorded, scaring them away at the same time as calling the Police for help. However, they do not include fall detection or a lockbox, two options we like to see as standard.
The waterproof help button can be used in the bathroom and shower for emergencies like a slip or a fall, and monitoring of CO/Smoke and Fire can all be done seamlessly with your system, even if you aren’t home.
Installation at Life Alert is a completely managed solution. Technicians will come and fit everything for you, showing you how it works and completing the whole process for you. There are pros and cons to this. If you are buying the system for elderly family members who live far away and want to be sure it is set-up correctly, this can be a great bonus, giving you the peace of mind you need. However, the cost of this is at least $100, which can be a hefty additional fee on top of the monthly charges.
Life Alert is a well-known brand name, which may explain the high-end costs and fees. The basic monthly cost is industry standard, at $29.95 per month. However, if you want to include the smoke/fire monitoring and CO detection this will make the whole fee $49.95 per month. You also incur the installation fee which is around $100. Contracts are lengthy and incur a cancellation fee if you want to get out earlier. The standard contract length is 3 years, which is around 3 times as long as most other companies. Your contract may auto-renew if you don’t cancel it within the time period stated in the contract.
For Life Alert Mobile, you will incur a costs of $19.95 per month on a two year contract, plus a $79 programming fee.
Life Alert is a popular choice, and the website has a counter which tells you how many emergency testimonials have been posted, growing daily. They boast an emergency prevented every 10 minutes in the US, around 50,000 per year.
They do not have a FAQ section or support center on their website which means it is difficult to do research without getting in touch by phone or requesting a brochure. The staff are reported to be slightly aggressive when it comes to sales tactics, and may quote you higher installation fees, in some cases over $250. Be sure to do your research and calmly explain how much you understand the fees to be, being clear on the terms of the contract before you sign up.
If money is not top of your list of concerns, and you would like a managed solution for your loved ones with no fuss installation and in-house caring support then Life Alert is a great choice for you. The home solution is especially good for those with a smaller home or who are less mobile. The GPS option has a 10 year battery making it industry leading.