GreatCall Review

7.5
our score

#1 Mobile Medical Response System

GreatCall are experts in mobile medical response, and have a completely wireless option for active seniors or those who want a bit more support on the go. Not only do they have wireless coverage across the whole of the Unites States, they connect you to 5-star agents as well as registered nurses and board certified doctors where necessary. You can even get prescriptions over the phone, no insurance necessary. They have great additional services such as fall detection and a feature called “Link”, keeping your caregivers or family in the know about how you are doing at any given time. 

Best For: Those looking for fast mobile response

GreatCall Highlights

  • America’s #1 mobile solution
  • Health and safety options available
  • 100% US based customer service

Pros

  • No home installation required
  • Fall detection included
  • Access to medical prescriptions and doctors
  • GreatCall Link keeps family in the loop

Cons

  • No at home or landline solution
  • Costs and fees add up quickly

Monitoring Services

Monitoring services are all US-based, but outsourced through either the 5-star system or with FONEMED. 5-star agents are available 24 hours a day, 7 days a week and can offer assistance in any situation, getting in touch with friends and family for you, sending emergency services where necessary. GreatCall offers the ability to create a personal profile, which can have useful information for an emergency, such as your vehicle details, emergency contacts, frequently visited locations and medical information like medications and medical history.
The Urgent Care system means you can have access to registered nurses and board certified doctors at any time of day, with no need for extra payments or even insurance. If you opt for a solution on a mobile device you can have access to a robust medical dictionary and symptom checker too. The agents at the end of the line have support in over 100 languages, making them a great choice for those who don’t have English as a first language, and may struggle to call a doctor in an emergency. 

Product Features

GreatCall’s medical alert is called Splash. You can choose from three monthly packages, depending on the level of care you need. 5Star Urgent Response is available with all packages, from the Basic medical alert system to the Ultimate. It gives you access to highly trained medical experts 24/7 and a personal profile to make sure they have all the information you need. Press the button on your Splash and you are connected in seconds. This option alone is great for seniors who need a bit more security and support to be active and mobile. 

 

 

 

Urgent Care is included with Premier and Ultimate subscriptions, giving medical support from registered nurses and board-certified doctors. This choice is fantastic if you have existing medical problems or are slightly older and at risk of serious medical attention.

 

GreatCall Link is a premier tool for keeping family and friends in the loop about your activity. Alerts caregivers and loved ones when an emergency call is made, and provides a list of daily activities, your current location and the power level of the device, so that you can easily be called a reminded to charge your device or come home when necessary. The ultimate solution comes with Fall Detection, which means even when you can not press the Splash button, in the case of a fall medical help will be dispatched, or help provided. 

Installation Process

 

 

There is absolutely no installation with GreatCall, and your Splash comes ready to use. Your profile is taken on sign up, so that agents have all the information they need without you needing any technical skills whatsoever. Splash can be worn on a wristband, belt, lanyard, or simply kept in the at home or in car charger for when you need it.


 

Your Splash will be shipped free of charge and should be with you 7 days after ordering. 

Contract & Fees

 

To buy the Splash device is $49.99, often offered with a $10 discount. You can then choose one of the monthly service plans. The Basic Plan is $19.99 per month, Premier costs $24.99 per month, and Ultimate with fall detection comes to $34.99 per month. Extras start at $15 for a lanyard, and around $20 for chargers and other accessories. There are no contract or cancellation fees, you can cancel at any time no risk. There are fees to consider in case of losing or breaking your device however. Insurance will cost you $3 per month, but is included for free with the Ultimate plan. Even so, if you need to claim, you will be charged a $15 replacement fee, and can only order one replacement per year. 

Help & Support

GreatCall is different from most medical alert systems, so you will want to be sure you can access all the help you need, both before you buy and once you’re signed up. The website has a comprehensive FAQ section, and encourages you to call or email with any questions. You can even email directly from the app. GreatCall Splash has its own help section in the knowledge base, so that you can quickly and easily find answers to the questions you have. 

Conclusion

GreatCall are a fully mobile solution. While they are quick to say they are not a replacement for 911, they are a premier option in more minor medical situations, falls away from home, or when you need some extra support on the go.

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