Alert1 Review

Offers Caring and Dedicated Support for Anxious Seniors

With 30 years of dedication to home security solutions, Alert1 have attracted over 200,000 families who trust their loved ones to their powerful medical alert systems. Offering a personalized service where dedicated experts stay on the line with you until help arrives, they clearly care more than similar companies in the industry. Accredited A+ by the Better Business Bureau, they promote safe and independent living amongst senior citizens and retirees who want the peace of mind of security while maintaining their independent lifestyles. Best For: Senior citizens and retirees looking for peace of mind

Alert1 Highlights


  • EMSY Winner Best Medical Alert System 2015
  • 30-Day Money Back Guarantee
  • Trusted by 10,000+ Medical Professionals


  • Mobile medical alert and fall detection with 60 day battery life
  • 100% waterproof
  • Fashionable and comfortable pendants and wristbands
  • Alert1 stay on the line with you until help arrives
  • Personalized Circle of Care



  • Activation fee
  • No temperature or fire/smoke monitoring

Monitoring Services

Alert1 work with US based certified command centers, which means your loved ones are not outsourced to another country. They are UL listed and undergo random checks in order to keep their certification year on year. The Alert1 operators are CSAA 5 Diamond Certified, ensuring they all go through a rigorous training program and can help with any situation. They support 190 languages, meaning they are truly multi-lingual protection. You can tailor make your monitoring service just for your needs, deciding who is contacted in an emergency, whether that’s a family member, neighbour or simply emergency services. Best of all, the customer service expert will stay on the line with you until help arrives, offering total peace of mind for an emergency.

Alert1 is also one of only a handful of medical alert companies who works with healthcare professionals to provide their systems. They are currently trusted by over 10,000 medical professionals themselves who have chosen to use their medical alert solutions.

Product Features


When you set up your medical alert system, you will be asked to decide on your Circle of Care. This system allows you to decide who is called in an emergency, in what order and how. Perhaps you want your neighbour to be automatically called if you have a fall, or maybe you would like 911 to be called initially and your daughter from out of town kept in the loop. You decide who gets given what information, when and how. A trained expert will stay on the line with you to discuss your options and remain talking with you until help arrives.

Great features of the POM system are an 100% waterproof help button so you can keep safe in the shower, a silent test every 28 days which ensures your system is working properly, and a 24 hour backup battery so you don’t have to worry about power outages. You have unlimited button pushes and talk time, and are encouraged to press your button anytime, even if you just want to talk to someone and are feeling lonely. With style in mind, you can choose from comfortable and fashionable pendants and wristbands in many colors.

Alert1 also offers great fall detection solutions. Arriving pre-programmed and with a 2 year battery life, you never need to worry about slipping where no one can find you.

Alert1 is one of the industry leaders in mobile solutions. With a mobile fall detection system as well as a mobile medical alert system, you can go anywhere without fear that you will have an accident or be unable to reach medical help. The best features of the mobile solutions are the industry leading 60 day battery life between charges, and the location accuracy system which uses the same GPS as 911.

One thing to note is that there is no monitoring of temperature, smoke or fire or CO included in this solution. 


Installation Process


The home medical alert system, wireless system, the mobile alert systems and fall detection solutions all come with a quick setup guide, and a direct phone number if you need any help getting started. With the home systems, including the fall detection solution you will receive your personal help button and the Peace of Mind (POM) base. These will already be synced for ease of use. All you need to do is plug the POM into an electrical outlet and a phone jack. If you are using the wireless solution you won’t even need the phone jack step. Once plugged in, just press the help button to test the unit.


If you are ordering the mobile solution, it arrives ready to use, no setup whatsoever required. You can test the unit for peace of mind. 

Contract & Fees


You can choose whether to order from Alert1 on a monthly, quarterly or annually contract. The prices will increase monthly the less time you sign up for. No matter which plan you choose if you want fall detection or a mobile solution you will incur a one-time activation fee of around $40.

Your cheapest option is the home package, which requires a landline and costs $25.95 per month. This does not come with fall detection. Include fall detection for a monthly cost of $30.95. Mobile GPS medical alert is $30.95 per month, and the most popular option is mobile with fall detection for $49.95 per month. This is not the cheapest option on the market, but is worth the added cost for those who feel insecure or anxious living alone, and want to feel comfortable asking for medical help or support. There are no cancellation fees, no hidden charges, and you can try the solution out for 30 days risk free. 

Help & Support


Alert1 cares about its customers from initial setup to troubleshooting. It really is a solution which should put any user at ease, from the Circle of Care you set up when you begin, to the friendly and knowledgeable US based staff who stay on the line with you until help arrives and encourage you to call if you’re feeling lonely.


They do not have an extensive knowledge base, although they do have set up help and installation tutorials. They have a handful of FAQ on technical issues you may face when using the solution, as well as a direct email and phone line to get in touch if you want any specific questions answered. The phone lines for questions and queries about the solution are manned during weekdays as well as from 9.30-6pm on Saturdays. 


Unrivalled empathy and understanding for the senior citizens who need this type of medical alert ‘push button support’ is what helps Alert1 stand out from the crowd. While the pricing is not the cheapest on the market, great extras like a 60 day mobile battery life and best in field location services help to keep Alert1 at the top of their game 30 years after conception. 

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